Privacy Policy

Effective Date: November 26, 2025
Last Updated: November 26, 2025

The SOS Team values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, proposals, and communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when requesting services or communicating with us.
Service Information: Details about your janitorial, maintenance, facility, or contracting needs that you share when requesting quotes or submitting project information.
Payment Information: Billing address and limited payment details processed securely through third party payment processors. We do not store your full credit card information.
Technical Information: IP address, browser type, device details, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use collected information to:

Provide and manage janitorial, facility, maintenance, or contracting services.
Respond to questions, quote requests, and service inquiries.
Process payments and manage billing.
Send proposals, project updates, scheduling information, and administrative messages.
Improve our website, services, and customer experience.
Follow legal requirements and protect our business interests.

3. Sharing Your Information

We may share information in the following situations:

Service Providers: With trusted partners who assist with billing, scheduling, or operational tasks.
Subcontractors: When needed for project delivery and only with the information required to perform the work.
Legal or Compliance: When required by law, regulation, or to respond to a legal request.
Business Operations: In connection with business negotiations, transfers, or insurance requirements.

We do not sell personal information.

4. Data Protection

We take reasonable steps to keep your information safe, including secure systems, limited access, and industry standard processes. While we take precautions, no method of transmission or storage is fully guaranteed.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to understand usage patterns, improve performance, and support user experience. You may adjust browser settings to manage cookies.

6. Your Choices

You may:

Update your contact information by contacting us.
Request deletion of your information when legally allowed.
Opt out of non essential communications at any time.

Some requests may impact our ability to deliver services.

7. Third Party Links

Our website may link to third party websites. We are not responsible for their content or privacy practices.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If such information is identified, it will be removed.

9. Updates to This Policy

We may update this Privacy Policy. Updated versions will reflect a new effective date. Continued use of our website or services means acceptance of any changes.