Terms & Conditions
Effective Date: November 26, 2025
Last Updated: November 26, 2025
Welcome to The SOS Team. By accessing or using our website, services, proposals, or entering into agreements with us, you agree to the following Terms & Conditions. Please read them carefully.
1. Scope of Services
The SOS Team provides janitorial services, grounds maintenance, facility support, virtual assistant services, and government contracting support as outlined in proposals, contracts, or bids. All services follow project requirements and applicable laws.
2. Estimates and Proposals
Estimates are based on available information at the time of request and may change.
Final pricing will be listed in written agreements, contracts, or purchase orders.
Acceptance of a proposal or quote confirms agreement to these Terms & Conditions.
3. Payments
Payment terms and schedules will be listed in each contract or invoice.
Late payments may lead to additional charges, interest, or paused services.
For projects requiring deposits, work begins once the deposit is received.
All payments are non refundable unless stated otherwise in writing.
4. Client Responsibilities
Clients agree to:
Provide accurate project details, site access, and any required permits or approvals.
Keep the work area safe, secure, and free of hazards.
Respond in a timely manner to communication and requests that affect project progress.
5. Scheduling and Access
The client must provide reasonable access to facilities and work areas.
Missed or restricted access that delays work may still be billable.
Emergency or rush requests may include additional fees.
6. Subcontractors
The SOS Team may use approved subcontractors when appropriate.
All subcontractors follow company standards for professionalism, confidentiality, and safety.
7. Quality of Service
Any issues with completed work must be reported within 48 hours so corrections can be made.
The SOS Team is not responsible for issues caused by inaccurate information or unsafe environments.
8. Liability
The SOS Team carries required insurance for services performed.
The company is not responsible for damages caused by pre existing conditions, client provided equipment, or third party interference.
Liability is limited to the amount paid for the specific service in question.
9. Confidentiality
All client information, documents, communication, and project details are confidential.
Government contracting projects follow additional confidentiality and compliance rules.
10. Intellectual Property
All training materials, SOPs, templates, and internal processes belong to The SOS Team.
Clients may not share, resell, or redistribute these materials.
11. Website Use
Website content may not be copied or used without written permission.
Content is subject to updates and is provided for informational purposes.
Unauthorized access or misuse of the website is prohibited.
13. Governing Law
These Terms are governed by Florida law unless a government contract requires another jurisdiction.
LEGAL
Our mission is to ensure that every space we manage is not just a location, but a foundation for success, reflecting the highest standards of cleanliness, functionality, and professionalism.
© 2025 The SOS Team. All Rights Reserved.